FAQ

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Returns and exchange
Payment
  • Did your payment fail? First check if the amount has been charged to your account. If it was not charged to your account, your order will not be processed and you can try the payment again or place a new order. You can also contact our customer service. They can help you place your order.

    Has the amount been charged to your account but did you not receive confirmation from us by email after one hour? Please contact our customer service and have your order number ready. The order number is stated in the transaction details.